Carolinas Telco Federal Credit Union (CTFCU) offers membership to those who are employed with or retired from one of our current Select Employer Groups (S.E.G). Additionally, members of the NC Consumers Council (NCCC) or other approved associations are eligible to join. Those who live, work, worship, or attend school in select areas of Mecklenburg County, Wake County, Gastonia, NC, and Columbia, SC, and surrounding areas, deemed underserved for financial services by the National Credit Union Administration (NCUA.), can become CTFCU members. Immediate family and household members of current CTFCU members can also qualify for membership.
Learn more about becoming a member.
CTFCU operates 8 offices throughout the Carolinas. In North Carolina, we have branch locations in Charlotte, Cornelius (Lake Norman), Gastonia, and Raleigh. In South Carolina, we have branch locations in Columbia and Greenville.
For specific locations, directions and ATM listings, see our locations page.
CTFCU does not participate in shared banking at this time.
The owner of the ATM decides the surcharge fee for cardholders. CTFCU-owned ATMs are free to use for our members.
We understand that our members may not always be close to one of our ATMs when they need cash. This is why we offer our Rewards Checking benefit of ATM Refunds. We refund up to $25 when certain qualifications are met.
Learn more about our Rewards Checking.
During non-holidays, our normal business hours are Monday, Thursday, and Friday from 9 a.m. - 5:30 p.m. On Tuesday and Wednesday we are open from 9 a.m. - 5:00 p.m.
We are closed on Saturday, Sunday and for observed Federal holidays.
For weather- or disaster-related closings, please follow us on social media.
For CTFCU accounts, please use the ABA Routing number 253074977.
Currently, our branches do not have coin counters. However, all of our branches do take rolled coins. Limited quantities of coin wrappers are available at our branches upon request.
Non-members may present a check to us drawn off of the account of a CTFCU check members. Restrictions and fees may apply.
For incoming wires into a CTFCU account, please call 1-800-622-5305 or visit your local branch for complete instructions.
CTFCU does not exchange foreign cash items for U.S. currency. We also do not provide credit for foreign currency, as if it is U.S. currency.
In order to change an account number, you will need to close the current account and open a new one. Once the original account has been closed, you may apply for a new membership.
More information about Rewards Checking qualifications is available on our Checking page.
A minimum of 13 years of age, with an adult joint account holder.
Call us at 1-800-622-5305 during business hours or stop by your local branch to let us know the dates and locations of your trip. You can also set your own travel notifications and manage your card with our CTFCU CardControl app.
Please use our online banking portal to edit your contact information. Other options include visiting a local branch or calling us at 1-800-622-5305.
Your card is valid until the last day of the expiration month. A new card will be re-issued automatically before the expiration date. Make sure we have your updated address to avoid any delays in receiving your card.
What are Temporary Debit Cards?
Temporary debit cards are a means to access funds while members await their permanent debit card.
How can I receive a Temporary Debit Card?
To receive a temporary card, members will need to visit a branch. Temporary cards cannot be mailed.
How long will they remain active?
The cards will remain active for 30 days or until the member activates their permanent card. It is important to destroy your temporary card as soon as your permanent card arrives.
Should members use temporary debit cards to set up recurring payments?
Temporary debit cards should not be used for automatic or recurring payments. Recurring payments can be established after the permanent card is received.
You can order online through Deluxe if you have a current checking account with CTFCU. Other options include contacting us by mail, visiting your local branch, or emailing support@ctelco.org.
Members can also order through their online banking profile by selecting the "check services" widget then clicking on the "reorder checks" tab.
Yes, there are two methods for making a CTFCU loan payment.
- If you wish to transfer the payment from your CTFCU deposit account, log into online banking and use the 'Quick Transfer' option to complete the payment.
- For loan payments orgininating from non-CTFCU deposit accounts or credit cards, make online payments here. (fees apply)
Yes and No.
A CTFCU loan payment cannot be processed directly from your credit card as a purchase. However, there are other options to utilize your credit card to make a loan payment. A CTFCU member can use a credit or debit card (from another financial institution) to make a loan payment by visiting our make a loan payment page and paying the applicable processing fee. Current CTFCU credit card holders wishing to make a loan payment directly from their CTFCU credit card can do so through making a cash advance or by using a credit card convenience check (higher interest rates or fees usually apply). Any amount disbursed as a cash advance will not offer the opportunity to earn Cash Back rewards.
Review our credit card benefits and options or call us at 1-800-622-5305.
Yes. A joint account owner must be over 18 years old and meet membership eligibility requirements. For details, please visit your local CTFCU branch or call 1-800-622-5305.
We are compatible with Quicken for Mac 2016-2019 and Quicken for Windows 2016-2019.
We provide a number of loan options to assist our members who have experienced credit challenges or are looking to build new credit. Our Secured Visa® card and Lend A Hand loan are products designed to help get your credit and finances on track. Stop by your local branch to speak with a Loan Officer about your individual situation and learn about available options.
We offer a number of Certificate of Deposit (CD) (Share Certificate) options to assist our members with reaching their savings goals.
While CTFCU does not offer money market accounts, we do have a number of savings options to fit your needs. Stop by your local branch or call 1-800-622-5305 to learn more.
Sign into your online banking and click on the “check services” widget. From there you will select “new stop pay request” and fill out the information requested. There is a $30.00 processing fee and is collected from your account at the time of processing.
