Contact Us Online

General comments, inquiries, or complaints can be emailed to . Please do not send account numbers or other sensitive account information through email. Use the secure form below to transmit requests that include account numbers, personally identifying information or specific member service requests.

Contact Us

  • Your Information

    Correct email address, full name, and home address is required.
  • Name * Required
  • Address * Required
  • It is important that you change your address and telephone numbers with us.

    Address and telephone number changes can now be submitted, securely, through Online Banking.

Telephone Numbers

  • Member Service Hotline - Available 8:00 a.m. to 9:00 p.m. Eastern on business days:


  • Administrative Office:

    1-704-391-5600 or 1-800-432-6110

  • Administrative Office Fax:


  • Telco Teller (Audio Response System):

    1-704-394-2010 or 1-800-448-3526

  • Branch Locations and Hours
  • Administrative Office Mailing Address:

    Carolinas Telco Federal Credit Union
    P.O. Box 668467
    Charlotte, NC 28266-8467

  • Loan Payments and Deposits:

    Carolinas Telco Federal Credit Union
    4940 Centre Pointe Dr Suite A,
    North Charleston, SC 29418-6927

To File Disputes or Notify Carolinas Telco of a Lost or Stolen Card, Contact Us Immediately!

Lost, stolen, or compromised - Visa® Credit Card or Visa® Debit Card
During and after business hours, call: 1-800-622-5305

NetBranch Password Assistance

Need to reset your password?
Log in to Online Banking, then on the next screen select Forgot Your Password and enter your member information. You can also contact us at 1-800-622-5305.

New User to Online Banking?
If it's your first time using our online banking, you can access the site using the Not Enrolled? Enroll Today? link. You can also contact us at 1-800-622-5305.

Update Physical Mailing Address

Non-military change of address
To update your mailing address, please log in to Online Banking, select User Profile in the top menu, then select User preference in the sub-menu, and under the Personal Info section select Change Personal Info.

Military change of address
If your mailing address uses APO, FPO, DPO, AA, AE, AP, or another special mailing code, please contact us using the fillable online form.

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