Contact Us

Contact Us Online

General comments, inquiries, or complaints can be emailed to [email protected]. Use the secure form below to transmit requests that include account numbers, personally identifying information, or specific member service requests.

Contact Us

  • Your Information

    Correct email address, full name, and home address is required.

  • It is important that you change your address and telephone numbers with us.

    Address and telephone number changes can now be submitted, securely, through Online Banking.

Telephone Numbers

  • Member Service Phone Number

    1-800-622-5305
    Chat with us Now!

  • Administrative Office Fax:

    1-704-391-5648

  • Telephone Banking (Automated Phone System):

    1-800-448-3526

  • Branch Locations and Hours
  • Administrative Office Mailing Address:

    Carolinas Telco Federal Credit Union
    P.O. Box 668467
    Charlotte, NC 28266-8467

  • Loan Payments and Deposits:

    Carolinas Telco Federal Credit Union
    P.O. Box 668467
    Charlotte, NC 28266-8467

To File Disputes or Notify Carolinas Telco of a Lost or Stolen Card, Contact Us Immediately!

Lost, stolen, or compromised - Visa® Credit Card or Visa® Debit Card
During and after business hours, call: 1-800-622-5305

Update Physical Mailing Address

Non-military change of address
To update your mailing address, please log in to online banking and click on your name in the upper right-hand corner of the screen. Select the "Contact" tab, enter your new address, and then "save".

Military change of address
If your mailing address uses APO, FPO, DPO, AA, AE, AP, or another special mailing code, please contact us using the fillable online form.

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