Watch this video to learn how to register for our new online banking platform. Registration now open!

Technology Conversion

Online Banking: Registration for our new online banking portal is now open. Click the “login” button, then “register” to get started.

Mobile Banking: Our Apple (IOS) app is in the App Store. Apple users can search for “CTFCU”, click on the “NetBranch" icon and select the update option to access the app. Android users must search for “CTFCU” and download the “CTFCU Mobile Banking” app.

QuestionsIcon-01

(24/7) ONLINE / MOBILE BANKING ASSISTANCE:

1-800-897-4132

 

FOR GENERAL ACCOUNT QUESTIONS:

1-800-622-5305

All New Platforms

Beginning on Monday, March 1 at 12 p.m. (noon).

Online-Banking
Online Banking
Mobile-App
Mobile App
Self-Service-Online-Account-Options
Self Service Online Account Options
Card-Control-App
Card Control App
Automated-Phone-Banking-Service
Automated Phone Banking Service

Product/Service Impact

Product/ServiceStatusMember Impact/Action Required
Online Banking

Desktop version launched successfully

All first-time users must register in online banking. When registering your account, please provide all required information and at least one of the optional pieces of information. Any previously scheduled transfers will not migrate to our new system and will need to be re-entered. Some transactions are loading more slowly than normal and will continue to populate. Historical check images are not yet available in online banking. Please contact us to obtain a copy of a processed check.
Mobile Banking

Apple (IOS): Currently unavailable, waiting for app to be released into App Store.

Android: App is in the store, but not showing in search results. Must use direct link to access the app.

Our Apple (IOS) app is in the App Store. Apple users can search for “CTFCU”, click on the “NetBranch" icon and select the update option to access the app. Android users must search for “CTFCU” and download the “CTFCU Mobile Banking” app.

Mobile Deposit

Service launched successfully.

Mobile deposits are functioning properly for Android and Apple (IOS) users.
E-StatementsDelayed

We encouraged members to download their previous 12 months of e-statements prior to system conversion on February 26, 2021.

Originally, we expected 12 months of E-Statements to be available in the new online banking system. Unfortunately, this process will take time to complete. In the interim, members can request previous statements, until historical statements are available.

Telephone Banking

Service Launched Successfully

First-time users will be required to authenticate with their social security number and birthdate. A new PIN must be selected to access the system.
Contact Center

(24/7) Temporary Online/Mobile Banking Assistance Hotline: 1-800-897-4132

(24/7) Contact Center : 1-800-622-5305

Following the first few weeks after conversion, agents will be available 24/7 to assist our members with account questions, through our Online Banking Hotline or Contact Center numbers.

Note: Hold times may increase due to call volume.

Bill Pay

Service Launched Successfully

While we expect bill payees (for most members who have processed a bill payment in the past 12 months) to transfer to the new system, there may be instances where this doesn’t occur. Members will need to manually enter payee information into the new system after conversion if the transfer is not successful.

Please Note: First-time bill pay users must log in to the DESKTOP version of online banking, read, and accept the disclosures to access their payees and payment information. This step CANNOT be completed using the CTFCU Online Banking mobile app.

Required Action for Quicken, Quickbooks, and Mint Users

Most features restored.

Express Connect account aggregation service may be interrupted until Monday, March 8

Please scroll down to our FAQ list to review the ACTIONS REQUIRED to ensure the proper functioning of your Quicken, Quickbook, and Mint Services.

Frequently Asked Questions

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