Online Banking & Bill Pay

• Special accounts, such as Estate and Trusts, will not have a unique login. Users attempting to register using an EIN, ATIN, or ITIN will see the following error message “Business memberships cannot register for personal online banking.”

• Executor(s) can view Estate Account shares within their personal online banking profile if they also have a primary membership.

• For Trust Accounts, the primary trustee(s) will view Trust Account shares within their personal online banking profile.

• Executors and Trustees will not have access to Estate or Trust account Bill Pay history or payees upon registration.  CTFCU will keep a copy of their payees and scheduled payments.

Members will see all joint, trustee, or executor relationships in their main online banking dashboard. To hide these accounts, click your name in the upper right corner, select “Settings,” “Accounts,” and click on the “pencil icon” at the right of the account you want to manage. Then, check the “Hide This Account” checkbox and click Save.

Historical check images are unavailable at this time. Engineers are working to enable access to this feature.

Our new platform supports ONLY the following browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Also, the system requires these minimum settings: 128-bit encryption, cookies supported, and JavaScript enabled.

Many third-party apps maintain a list of approved URLs for each of their customers' financial institutions. The direct URL to our online banking platform has changed and is now https://my.ctelco.org/. In many cases, these companies use a less secure method called “screen scraping” technology to gather and aggregate your data from our system. Periodically, we make security enhancements to our online banking system to protect our members’ information. These updates can affect the ability of these providers to collect your data. The third-party app must also keep its security settings up to date to continually retrieve your account data with us. CTFCU does not monitor nor guarantee the connection of third-party apps to our online banking. We suggest that affected members reach out directly to their app’s customer support with any issues.

Remember: Our members can now establish budgets, see their external account balances, and transfer funds, all from within CTFCU’s new online banking platform.

To Setup ACH External Account Transfer to another financial institution please follow these procedures:

• Login to your online banking account.
• Click on Transfers.

• Click on Classic.

• Click on the Add an External Account link.