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Technology Conversion

We are upgrading our services! Carolinas Telco Federal Credit Union will be implementing new core technology for a streamlined web and mobile experience for our members. These changes will be taking place in March 2021. During this time, we encourage all of our members to keep in mind the following for a seamless transition.

Please check this page often for updates, as this information is subject to change.

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Important Dates

• The conversion will start on Friday, February 26 at 5:30 p.m. and fully conclude on Monday, March 1.

 

• All branch offices, the contact center, online banking, mobile banking, and telephone banking will be unavailable beginning 5:30 p.m. on Friday, February 26.

 

• All branch offices and our contact center will reopen for normal business hours on Monday, March 1.

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All New Platforms

Online-Banking
Online Banking
Mobile-App
Mobile App
Self-Service-Online-Account-Options
Self Service Online Account Options
Card-Control-App
Card Control App
Automated-Phone-Banking-Service
Automated Phone Banking Service

Product/Service Impact

Product/ServiceDowntimeMember Preparation
Online BankingUnavailable beginning Friday, February 26 at 5:30 p.m.Scheduled Transfers that are set up through our current online banking system (NetBranch) will not transfer to the new system. Before the conversion, be sure to make a note of your current transfers amounts. We suggest that each member make a record of their available balance and pending transactions. Then track all purchases manually using a check ledger, until the new system is available to reconcile your balances.
Mobile BankingUnavailable beginning Friday, February 26 at 5:30 p.m.We suggest that each member make a record of their available balance and pending transactions. Then track all purchases manually using a check ledger, until the new system is available to reconcile your balances.
E-StatementsUnavailable beginning Friday, February 26 at 5:30 p.m.We encourage members to download their previous e-statements prior to February 26, 2021.
Telephone BankingUnavailable beginning Friday, February 26 at 5:30 p.m.We suggest that each member make a record of their available balance and pending transactions. Then track all purchases manually using a check ledger, until the new system is available to reconcile your balances.
Bill PayUnavailable beginning Friday, February 26 at 5:30 p.m.Members who have not processed a bill payment during 2020-2021 will be required to re-enter their payees after conversion.

Stay Up to Date!

Over the next few weeks, we will provide several updates to our members in regards to our technology conversion and system availability. We encourage our members to follow us on Facebook, Instagram, and Twitter, and to update their contact information to stay informed.

Frequently Asked Questions

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