This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. This is a required notice that must be available to all visitors.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site and do not use it to identify individuals. We aggregate the information about all of our website visitors and use the aggregated information to improve our website and provide a better user experience to our visitors. We look at things like average duration of a visit, “bounce rate” (the percentage of visitors who leave our site after viewing only one page), and the most frequently visited pages. The aggregated information is available only to web managers and other designated staff who need it to perform their official duties. It is retained only for as long as needed for proper analysis. We will not disclose, give, sell, rent or transfer any information about our website visitors, unless required to do so by law.

By using or accessing the Carolinas Telco Federal Credit Union (CTFCU) website, you are consenting to CTFCU’s use of “cookies” on your device.

A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Google Analytics
We use Google’s Universal Analytics software to gather and temporarily store a variety of information about our website visitors in order to improve user experience. Information collected includes:

  • The date and time of your visit to our website
  • The pages and documents that you view on our website
  • The URL of the website that you visited prior to ours
  • The name of the domain that you use to access the Internet - for example,, if you are using a Verizon online account, or, if you are connecting from Stanford University’s domain
  • The type and version of your web browser and operating system
  • Your location at the time of your visit, down to the city-level
  • Other more technical information, including the HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version

To learn more about how Google uses data when partners’ sites or apps are used, visit Google’s Partners Policy page.

Access to and Control Over Your Information
To opt out or manage your cookies, visit your web browser’s settings, tools, or preferences.

Additionally, you may contact us to find out what online data we have collected about you, change/correct online data we have about you, or express any concern you have about our use of your online data.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Unauthorized access or use of the website for harmful or illegal purposes is prohibited and may constitute a crime punishable by law.

Wherever we collect sensitive information (such as login and password), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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