Important Carolinas Telco Federal Credit Union (CTFCU) disclosures can be found here. All disclosures, rates, and terms specific to your account or loan are given at the time of account opening and are subject to change. Contact us or visit our Security Center for more information.

Your Savings Are Federally Insured To At Least $250,000

Carolinas Telco Federal Credit Union is chartered, regulated, and insured under the National Credit Union Administration, an independent agency of the United States government. The shares in your Carolinas Telco accounts are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of NCUA. The NCUSIF was established by Congress in 1970 and is backed by the "full faith and credit" of the U.S. government.

As a member of a federally insured credit union, you do not pay directly for your share insurance protection. Your credit union places a deposit into the NCUSIF and pays an insurance assessment based on the total amount of insured shares and deposits in the credit union. Federally insured credit unions are required to deposit and maintain one percent of their insured shares and deposits in the NCUSIF.

Share accounts in federally insured credit unions are insured up to the Standard Maximum Share Insurance Amount (SMSIA), $250,000 as of October 3, 2008. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 increased the level of insurance on all accounts to $250,000. This increase, previously established on a temporary basis, has now become permanent.

You may obtain additional separate coverage on multiple accounts, but only if you have different ownership interests or rights in different types of accounts and you properly complete account forms and applications. For example, if you have a regular share account and an Individual Retirement Account (IRA) at the same credit union, the regular share account is insured up to $250,000 and the IRA is separately insured up to $250,000. However, if you have a regular share account, a share certificate, and a share draft account, all in your own name, you will not have additional coverage. Those accounts will be added together and insured up to $250,000 as your individual account. Additionally, shares denominated in foreign currencies are insured as outlined in NCUA Rules and Regulations.

Coverdell Education Saving Accounts, formerly education IRAs, are insured as irrevocable trust accounts and will be added to a member’s other irrevocable trust accounts and insured up to the SMSIA. Roth IRAs will be added together with traditional IRAs and insured up to $250,000.

Additional coverage is available on revocable trust or payable on death accounts on a per beneficiary basis. A co-owner’s interest in all joint accounts in the same credit union will be added together and insured up to the SMSIA.

The federal insurance fund has several programs to help insured credit unions which may be experiencing problems. Liquidations or failures are a last resort. If a federally insured credit union does fail; however, the NCUSIF will make any necessary payouts to the credit union’s members. These payouts are usually done within 3 days from the time the credit union closes its doors.

Remember, not one penny of insured savings has ever been lost by a member of a federally insured credit union.

Find out more:
NCUA's Share Insurance Estimator

Equal Housing Lender

Carolinas Telco Federal Credit Union is an Equal Housing Lender and we do busines in accordance with Federal Fair Lending Laws. View Full Equal Housing Lender Disclosure

Membership Agreement

Your Carolinas Telco Federal Credit Union Membership Agreement, along with the Savings Rates and Fee Schedule, explain the rules which govern your account(s) and account services with us. Your Membership Agreement is available in Adobe Acrobat format to save to your personal computer or print for your records. View Full Agreement.

Funds Availability Policy

Our general policy is to make funds from your cash and check deposits available to you on the same business day that we receive your deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. However, in some cases, we will not make all of the funds that you deposit available on the same business day, and this policy discloses potential holds and lengths of time a hold may be placed. Full Funds Availability Policy Disclosure

Privacy Policy

We are committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic member information from us as we conduct the business of the credit union.

To improve the quality of our website services, we use Google’s Universal Analytics software to gather and temporarily store a variety of information about all of our website visitors. This happens automatically using cookies whenever someone visits our website. The information we collect about every website visitor includes:

  • The date and time of your visit to our website
  • The pages and documents that you view on our website
  • The URL of the website that you visited prior to ours
  • The name of the domain that you use to access the Internet - for example,, if you are using a Verizon online account, or, if you are connecting from Stanford University’s domain
  • The type and version of your web browser and operating system
  • Your location at the time of your visit, down to the city-level
  • Other more technical information, including the HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version

We do not use this information to identify individuals. We aggregate the information about all of our website visitors and use the aggregated information to improve our website and provide a better user experience to our visitors. We look at things like the average duration of a visit, “bounce rate” (the percentage of visitors who leave our site after viewing only one page), and the most frequently visited pages. The aggregated information is available only to web managers and other designated staff who need it to perform their official duties. It is retained only for as long as needed for proper analysis. We will not disclose, give, sell, or transfer any information about our website visitors, unless required to do so by law.

Please note that there are no changes to how we treat your privacy; rather, this is a required notice that must be available to all members. We do not share with or sell information to non-affiliated parties. View Privacy Policy

You may request a copy of the notice by calling 1-800-622-5305, and we will mail the notice to you.

Social Media Terms of Use

Carolinas Telco FCU offers social media sites to foster interaction between the credit union, members, and potential members. Remember it is a public forum, so be cautious of information you share on social media. We reserve the right to moderate and delete messages, posts, etc, if they violate our terms of use. Carolinas Telco FCU upholds everyone’s right to privacy online. View Social Media Policy

Text Message Opt-In Full Disclosure

Carolinas Telco FCU offers the ability to text communications to members regarding loan and account applications. Read the full disclosure here: Opt-In Disclosure

Overdraft Opt-In

Have you ever had a situation where you are making a purchase with your Visa Check Card and suddenly realized the check you meant to deposit a few days earlier is still sitting in your wallet? You worry and wonder whether that purchase will go through. We can help ease your mind. At Carolinas Telco FCU, we provide overdraft services to cover those one-time debit card transactions - saving embarassment and the extra hassles in your already busy day. We want to be sure you are aware of the overdraft protection options available to you to ensure your transactions are processed. Learn More About Overdraft Opt-In

Rates and Fees

We make our Savings Rates, Loan Rates, and Fee Schedule available to you online. This is for informational purposes only, as you will receive disclosures, rates, and terms specific to your account or loan at the time of account opening.

Lending Agreement

If you have a loan with us, you will receive specific agreements and disclosures at the time of application and/or closing of the loan that are applicable to your specific loan. If you have any questions about your loan agreements with us, please contact Carolinas Telco at 1-800-622-5305.

Credit Card Agreement

If you have a Visa Platinum Credit Card with us, this is your current agreement. View Credit Card Agreement.

Visa Disclosure

This disclosure provides specific details regarding the Visa Platinum Credit Card, including rates, fees, and terms. You will receive a disclosure with rates and terms specific to your account at the time your Credit Card is opened. View Credit Card Application and Solicitation Disclosure

NetBranch Agreement

Your access to NetBranch is governed by this agreement. All users of NetBranch accept this disclosure at the time of first login and may berequired to accept disclosure updates in the future. The Disclosure can be viewed from within NetBranch by clicking on the Disclosure link in the upper-right corner of NetBranch.

Bill Payer Agreement

Access to the Bill Payer service is available to members with Checking Accounts. This agreement must be accepted the first time the user access Bill Payer, and you may be required to accept disclosure updates in the future. We provide this disclosure here as a reference only: View Bill Payer Agreement.

Third Party Links

By accessing any links on the credit union" Disclaimer:
You will be leaving the Credit Union's web site and entering a web site hosted by another party.

Although the Credit Union has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Credit Union's web site. The other party is solely responsible for the content of its web site.

We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the Credit Union.

Children’s Online Privacy Protection Act (COPPA)

Carolinas Telco Federal Credit Union may periodically offer Youth Services on its website for the convenience and education of the children of its members. We encourage parents or guardians to monitor children under age 13 when children are online and to participate in any interactive activities offered on the website.

Carolinas Telco is committed to protecting the online privacy of the children who visit its website and to complying with the Children’s Online Privacy Protection Act. COPPA prohibits unfair or deceptive acts or practices in connection with the collection, use or disclosure of personally identifiable information from and about children on the Internet.

1. Personal information – Carolinas Telco does not collect or use underage members’ personal information through this website.
2. Site traffic records – Carolinas Telco collects information on domain names, types of browsers used and dates and times of visits to This information includes no personal identifiers and allows Carolinas Telco to record website traffic to improve navigation and content.
3. Cookies –Carolinas Telco does not require the use of per-session cookies. Cookie information is never sold, given or disclosed to third parties.
4. Email – Carolinas Telco may use feedback information from readers to respond to member service requests, inquiries, comments or suggestions when emails are initiated by the visitor to the Credit Union website. Email information is never sold, given or disclosed to third parties.

Carolinas Telco’s Web Site and any current or future Youth Services pages may include links to the external websites of others. These external sites are not part of Carolinas Telco Federal Credit Union’s services, are not under our control, and may not comply with applicable law. Because these external websites may have privacy policies that are different than Carolinas Telco’s, please consult the privacy policies of any website that asks for personally identifiable information before providing it.

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