Our Audio Response Unit is Available 24/7
We still offer access to your accounts by telephone, so if you are somewhere without Internet access, or you just prefer a low-tech approach, we're always here for you. You can check your balances, transfer funds, and make your loan payments - right from your phone.
From Charlotte, NC: 1-704-394-2010
Toll-Free Anywhere in the US: 1-800-448-3526 or 1-800-44-TELCO
With Telco Teller, convenience is just a phone call away. Telco Teller is an automated service that lets you handle your finances via touchtone phone. That means a lot of tasks that once required a special trip to the credit union can now be taken care of with a quick call. You can transfer funds, check the balances of any of your accounts, make loan payments, have a check mailed to you, and perform an array of other transactions or inquiries.
- From a touch-tone phone, call the numbers above
- Enter your account number, followed by the # sign
- Enter your four-digit personal ID number, followed by the # sign
- When making a transaction, no decimals are required (i.e. $117.44 = 11744).
- When making a savings account balance inquiry, remember, Telco Teller will give the available balance minus the $5.00 minimum to maintain your account, and minus any secured shares.
- Only inquiries are allowed on IRA accounts and Christmas Club accounts.
Here are some common Share ID's:
- 01 - Prime Share (Savings)
- 15 - Share Draft (Checking)
- 17 - Secondary Draft (Checking)
- 18 - Secondary Draft (Checking)
- 20 - Christmas Club
- 41 - IRA