April Branch of the Month
Congratulations to our Central Ave. Team for winning CTFCU Branch of the Month in April! They surpassed all sales targets and continued to provide the utmost excellent service to our members. Everyone appreciates this team’s enthusiasm and service to the community.
“The great thing about the Central Branch is that we have many long-time members that felt like part of our family,” said Kat V, Branch Manager. *
When you enter the Central Avenue CTFCU branch, you feel the welcoming energy radiating from every individual’s smile and warm presence. It was apparent in the atmosphere that Kat’s words ring true. As the Central Ave Community bustles on the Wednesday morning of their Branch of the Month Celebration, it was evident that this team kept up with the quick-paced rhythm of the community. Head Teller Pamela G shared, “I’ve been with the Credit Union 16 years. I love the Members and the fact that we do more than the average [financial institution] in trying to help our community.”
“[The most impactful part of my role and being able to be an influence on the Central Ave community is] that I am able to provide financial literacy to improve members’ futures,” said Raymont J, Member Service Representative.
This calling to improve member futures is a commitment the Central Ave team deeply shares. “The most impactful part of my position is being able to offer members not only consumer loans but helping them with my knowledge to better themselves to achieve their goals. Whether they are buying a house or just trying to establish good credit, I am able to assist them in many ways,” said Ashley M, Member Service Representative.
With this shared commitment to our members and the collaboration around it, teamwork wasn’t just a value but a way of doing things that has taken this team far.
“Teamwork is coming together to make the process seamless for a member. From the time they come through our door to making it to a loan officers’ desk. Teamwork is giving them a warm welcome, letting them know what to expect, and working diligently to make their time as valuable as possible,” said Ashley M.
“Teamwork is everything…it makes the dream work!” said Pam G.
We couldn’t agree more! Keep up the great work!
*Update: At the time of publication, Kat V was promoted to Business Relationship Officer at our corporate office.